1 General Information
1.1. Please read these Terms and Conditions before you start to use the site. By using our site, you indicate that you accept these Terms of Use and that you agree to abide by them.
1.2. The website: www.sabenza.pl is owned and operated by Sabenza Łukasz Janicki, ul. 600-Lecia 2, 88-420 Rogowo Poland.
1.3. If you need to contact us, please email us using the details provided below. Please note that our operating hours are:
Monday. - Friday.: 8:00AM - 6:00PM
Saturday: 8:00AM - 2:00PM, except for bank holidays.
1.4. Contact Details:
Registered Office
Sabenza Łukasz Janicki, ul. 600-Lecia 2, 88-420 Rogowo, Poland
NIP: 7842162511
REGON: 388339166
EU Vat number: PL 7842162511
Email:
sales@sabenza.pl
office@sabenza.pl
Tel.
+48 69 693 1003
Website: www.sabenza.pl
2. Ordering
2.1. All orders placed with us are subject to our Terms and Conditions.
2.2. Forms of Ordering
2.2.1. Orders placed through the online store located at www.sabenza.pl
2.2.1.1. Condition for accepting to the implementation of the order is properly completed online order form. Provide a phone number and email address of the Customer Service Department will allow rapid contact with the client, if there is a need for further investigation or change other details of the contract.
2.2.2. Orders placed by email
2.2.2.1. To place your order by email, please write to us on sales@sabenza.pl
2.2.2.2. Please include: your name, company name, company registration number, VAT number, address (billing), telephone, e-mail address, method of payment, and the notice of the courier delivery address if different from the billing address.
2.3. Orders can be placed 24 hours a day throughout the year.
2.4. In the case of temporary absence of any product or of another problem that prevents execution of the order, CUSTOMER SERVICE contact with the client to determine further details of the implementation of the order. If contact with the customer is not possible within 48 hours of receipt of the order, such order shall be repealed.
2.5. The contract, which has been implemented (the goods have been sent) can not be canceled.
2.6. Goods carried on a later date than the current (pending implementation of the contract) will apply to such prices as at the date of the order.
2.7. Client can not cancel an order that has been realized (ie, the goods have been sent to the customer or the goods have been sent from the manufacturer to Sabenza to implement individual customer order).
3. Payments
3.1. We accept following payment methods
3.1.1 PayPal payment / Credit or Debit Card powered by PayPal
3.1.2. Bank Transfer - All orders will be processed after receiving clear funds on our account.
3.2. Payment Details
3.2.1 Bank Transfer
Bank Details
Owner: SABENZA ŁUKASZ JANICKI
IBAN: PL35109013750000000147690267
SWIFT Code (BIC): WBKPPLPP
Bank Name: Erste Bank Polska S.A.
Currency: EUR / GBP / USD
3.2.2. PayPal or Debit/Credit Card
PayPal email address: sabenza@.op.pl
3.3. For orders shall be issued pro-forma invoice, based on which customer makes a payment.
3.4. Failure to pay within 3 days from the date of invoice pro-forma or chosen bank transfer method, results in the cancellation of the contract and reservation of goods.
4. Delivery
4.1. Shipping price depends on the weight and size of purchased goods.
4.2. Standard price is €25.99 per 30kg - European Union
4.3. Standard price is €49.99 per 30kg - outside the European Union
4.4. After placing the order, you will receive PRO-FORMA INVOICE.
It will include your order details, shipping cost and payment details.
4.5. Your order will be delivered by one off our courier
4.6. Couriers are based on their own regulations. To familiarize themselves with the rules of shippers, please contact directly with these companies.
4.7. Delivery time: usually 3 - 5 working days
4.8. Above terms are referred to the EU Countries Only
4.9. For other destinations, please contact us on: info@sabenza.pl
4.10. The delivery time may change in special cases, eg. a sudden increase in the amount of transferred contracts or other circumstances preventing the rapid implementation of delivery.
4.11. In the case of additional transport costs related to eg. the absence of the recipient goods during delivery, courier expectation etc. - Costs are paid by the customer. For Sabenza costs incurred by the CUSTOMER will be issued a VAT invoice.
4.12. In a situation where the Client can not receive a shipment at any time, should be well in advance to give a convenient day and the preferred time of delivery.
4.13. In the case, keeping the customer does not receive the goods shipped, which was confirmed order, transport costs will be charged for shipping and for returning the goods to Sabenza.
4.14. If we have not dispatched your order, we will cancel it and refund.
5. Returns
5.1. Returns Authorization - before returning any item please contact our sales department: sales@sabenza.pl
5.1.1. Buyer will be liable to complete Returning Application Form and send it back to us, in order to receive Returns Authorization.
5.1.2. Please note that we reserve the right to refuse any return which does not include the Returns Authorization.
5.2.Return request has to be reported within 14 days from the date, goods has been received.
5.3. Any return request reported after 14 days from the date goods has been received, will not be process.
5.4. Claims against equipment carrying a warranty can be made up until the warranty expires.
5.5. For returns of faulty goods the following terms apply:
5.5.1. Please contact us for Return Authorization - this is necessary to start your claim.
5.5.2. On receipt of the returned faulty goods, we will test the product/s to identify the fault which has been notified.
5.5.3. If following the testing process the product is found to be without defect, we will return the goods to you. Buyer will be liable for a re-delivery charge and a collection charge if the original collection of the goods was organized through our authorized courier.
5.5.4. Please don't send your items back, unless we will confirm your return.
We will provide a delivery information during the returning process. `
5.5.5. Faulty Goods
Goods found to be faulty will be refunded or credited.
Seller will be responsible for returning costs.
5.6.For returns of unwanted goods the following terms apply:
5.6.1 Cancellation Right
5.6.2. If you decide within 14 working days (starting on the day after you receive the products) that you no longer require the products then you are entitled to, please contact us by sending a notice of such cancellation on following email address: info@sabenza.pl
5.6.3. Please contact us for Return Authorization - this is necessary to start your claim.
5.6.4. Please don't send your items back, unless we will confirm your return.
We will provide a delivery information during the returning process.
5.6.5. Clearance lines, single use products and workwear garments that have been personalised with embroidery or heat-seal are non-returnable.
Products bought in as specials upon request are non-returnable.
5.6.6. Goods must be returned in their original condition and packaging, customers will be liable for the cost of the goods if they are not returned in this condition.
5.6.7. Complaint is not subject to the goods:
1. who has normal wear and tear,
2. where mechanical damage occurred during its operation (tears, rips, tears, abrasions, raising, to break fasteners, etc.),
3. delivered to Sabenza able dirty or wet,
4. having defects resulting from improper maintenance
5.6.8. If we have already dispatched the goods, they must first be returned to us in perfect condition and in full (i.e. you must return the entire order unused).
5.6.9. You are only entitled to cancel the contract if when we receive the products they are in the exact condition in which they were delivered to you.
Once we have received the goods back and are satisfied they have not been used, we will refund or credit.
5.6.10 Customers are required to return goods through their own courier at their own expense. Please ensure you obtain a proof of delivery.
5.6.11. Refunds / Credit will only be issued once the goods have been returned to us and have been checked to ensure the conditions have been met.
5.6.12. Refunds and credits can take up to 10 working days to be applied from the date of the goods being collected.
5.7. If you cancel the contract, you must return the products to us at your own cost within [14] days of delivery.
5.7.1. If you do not return them to us within such period, then we are entitled to take such steps as are necessary to recover the products from you and charge you for the costs of such recovery.
For your protection, we recommend that you use a recorded-delivery type of service.
5.8. In the event that you are entitled to a refund please note that such refund will be made by the same method used to make payment to us
5.9. It is the customer’s responsibility to ensure that they have read through the full returns policy before committing to purchase. By purchasing the product the customer is confirming that they have read and agreed to the returns policy applicable to that product.
6. Final Information
6.1. Company Sabenza reserves the right to change the Terms and Conditions at any time. Changing the Rules shall take place upon the appearance of the new content on the website www.sabenza.pl
6.2. All information contained on the website www.sabenza.pl in this price list does not constitute an offer within the meaning of the Civil Code.
6.3. Seller reserves the right to withdraw from the sale of particular products.
6.4. Any comments or complaints, please contact the address: info@sabenza.pl
Private Policy & Cookies
Cookies are small text files that are placed on to your computer’s hard drive by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the website.The cookies used by this website and their purpose are identified and described in the table below. Please be aware that denial of the cookies used by this website may prevent parts of the website from working properly.
Use of Cookies
As is standard practice when using the internet we may use a cookie file. This enables us to gather anonymous statistical information for use with regard to our services and the use of our website in conjunction with our advertisers. No Personal data is gathered in this method whatsoever. These cookies help us provide better services to you.
All computers have the ability to decline cookies; this can be done in the browsers settings. Please note that our site may not function as intended and you may not be able to access particular areas of the website.
If you leave our website through an external advertiser we have no control over any cookies that may be stored as a result of this.
What we collect
We may collect the following information:
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name and surname
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contact information including email address
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other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
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Internal record keeping.
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We may use the information to improve our products and services.
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We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
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From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to us at: info@sabenza.eu
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@sabenza.pl
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